This policy describes how Overall Eesti AS as a Data Controller as described in Article 10a FADP (hereinafter “Controller” or “Overall”) collects, uses, distributes and protects the personal information of users registered for the service (“Registered” or “Customer”) on the Print In City website and when using the Print In City service (collectively “PiC Service” or “Service”).
The contact details of Overall Eesti AS, Reg.nr: 11009406, are:
Laeva 7, Tallinn 10151, Estonia
e-mail: dataprivacy (at) printincity.com; attn: Tõnis Haamer
We may use external service providers (“Processors”) in Switzerland to manage and deliver the PiC Service. Your personal information will be transferred to an external service provider only to the extent necessary for the implementation of the PiC Service.
Your information is held on Microsoft Azure datacentres in North-Europe (Ireland) and West-Europe (Netherlands).
The Information We Collect
We may collect, store and process the following kinds of personal information:
- information about your computer and about your visits to and use of the PiC website (including the public IP address used during the connection, geographical location, browser type and version, operating system, length of visit, page views, website navigation);
- information relating to any transactions carried out between you and us on or in relation to PiC Service, including information relating to your payments, file uploads and transactions made at the print device;
- information that you provide to us for the purpose of creating and configuring your PiC account;
- the content of your files and communications when and to the extent necessary in order to provide you with PiC Service. For example, if you upload your files to PiC website to receive them as printed material from a print device at your selected location, we need to collect the content of your files to estimate the cost of the printout, to deliver them to your selected print location, to hold them for you and then to delete them once you have successfully retrieved your prints.
- any other information that you choose to send to us;
Browser Cookies
PiC website uses browser cookies. By using PiC and agreeing to this policy, you consent to our use of browser cookies in accordance with this policy.
A browser cookie is a file containing a string of letters and numbers that is sent by a web server to a web browser and is stored by the browser. Cookies enable the webpage to remember the selections you make on the page.
We use both "session" cookies and "persistent" cookies on the website. Session cookies will be deleted from your computer when you close your browser. Persistent cookies will remain stored on your computer until deleted.
We use browser cookies to keep track of your visits to the PiC website, to remember your usage preferences, to prevent fraud and increase website security.
We use Google Analytics to analyse the use of the PiC website. Google Analytics generates statistical and other information about website use also by means of browser cookies. The information generated relating to our website is used to create reports about the use of the website. Google will store this information. Google's privacy policy is available at: http://www.google.com/privacypolicy.html.
Most browsers allow you to limit or reject all cookies. If you choose to reject the use of browser cookies you will not be able to use PiC.
Use of Information
We may process your personal information that you share with us via PiC Service relying on the following legal basis and in order to:
- administer the PiC Service;
- improve your browsing experience by personalizing the Service;
- enable your use of the Service;
- supply you purchased and free Service;
- send Service related statements and invoices to you, and collect Service related payments from you;
- send you email notifications which you have specifically requested;
- provide third parties with statistical information about the use of PiC Service – however, this information will be anonymous and not be used to identify any individual user;
- deal with enquiries and complaints made by or about you relating to the Service;
- keep the Service secure and prevent fraud;
- verify compliance with the terms and conditions governing the use of the Service;
- In response to requests by government or law enforcement conducting an investigation.
We will not, without your express consent, provide your personal information to any third parties for the purpose of direct or any other kind of marketing.
Information Disclosures
Except as provided in this policy, we will not provide your information to third parties.
We may disclose your personal information to external service providers only as reasonably necessary for the purpose of providing you the PiC Service and as set out in this policy.
- Payment processors. Some of your information may be passed on to the payment processor that you choose as required by the payment processor to complete your payment transaction for the PiC Service.
- Service providers. Some of your information that is necessary to allow you to interact with a printing device to release your print jobs or perform other device operations, may be shared with external service providers that have subscribed their printing devices to the PiC Service.
If Overall or majority of its assets are acquired, Customer information may be transferred. Additionally, in the event of a reorganization, joint venture or other disposition of all or a portion of our business, we may transfer your information we have collected to the relevant third party.
In addition, we may disclose your personal information:
- to the extent that we are required to do so by applicable European and Member State law, including laws outside your country of residence;
- in connection with any ongoing or prospective legal proceedings;
- to respond to requests from public and government authorities, including public and government authorities outside your country of residence;
- in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention).
Security of Your Personal Information
We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.
We will store all the personal information you provide on secure servers and encrypt all communications between PiC Service components.
You acknowledge that the transmission of information over the Internet is inherently insecure, and we cannot guarantee the security of data sent over the Internet.
You are responsible for keeping your password and other login details confidential. We will not ask you for your password (except when you log in to the website).
In the event that your information is acquired or is reasonably believed to have been acquired by an unauthorized person and applicable law requires notification, we will notify you by e-mail (if you have shared your e-mail with us). We will give you notice promptly, consistent with the reasonable needs of law enforcement and/or Overall to determine the scope of the breach and to investigate and restore the integrity of the data system.
Retention
We will keep your personal information for as long as your PiC Service account is active and/or for as long as necessary to comply with our legal obligations or to the extent permitted by law.
Generally your personal information is only being kept for as long as necessary.
We delete your personal data when you withdraw your consent to processing or when PiC Service will not be offered anymore.
Depending on the type of information:
- data required for processing your PiC Service transactions (eg printing or scanning),
- data required for maintaining your PiC account,
- statistical data
- lawful grounds of processing
we delete or anonymize certain categories of your information as soon as possible. This is being achieved by means of:
- erasure of your print file names from the print processing systems of our Processor partners as soon as you have retrieved your prints;
- anonymisation of your PiC Service account name in the print processing systems of our Processor partners at least within one day of you ending your transaction with our Processor partner print device;
- erasure of your print files as soon as you have concluded your print transaction;
- aggregation of personal data in a way that no allocation to any individual is possible.
Policy Amendments
We may update this privacy policy from time to time. Information about updates will be communicated via the PiC website.
Accessing Your Information
If you wish to change your e-mail address, password or PiC account details or revoke your consent for marketing you can do so at any time via the PiC website.
You have the right to ask us:
- for access to and a copy of your personal information that we hold on you (Art. 8 FADP);
- for a copy of the personal information you provided to us (Art. 8 FADP);
- to update or correct your personal data in order to make it accurate (Art. 15 FADP);
- to delete your personal data from our records in certain circumstances (Art. 15 FADP);
- to restrict the processing of your personal data in certain circumstances (Art. 15 FADP).
- object to us processing your personal data in certain circumstances (Art. 15 FADP)
These rights may be limited in situations where we have a legal requirement to process your data.
Should you have any unresolved concerns, you also have the right to lodge a complaint with a supervisory authority, in particular the data protection authority in the Member State of your residence or place of work.
If you have any concerns about how we process your data, please e-mail us at dataprivacy (at) printincity.com.